Terms & Conditions
Cura Dental
Last updated: 26/10/2026
Welcome to Cura Dental. These Terms & Conditions explain how our website, online booking services, payments and certain aspects of our dental services operate.
We aim to provide clear, transparent information so that patients understand what to expect when using our website or accessing our services.
Please read these terms carefully. Additional terms may apply to specific treatments, membership plans or finance arrangements, and these will be explained where relevant.
1. About Cura Dental
Cura Dental provides NHS and private dental care, including general, preventive and restorative dentistry.
Practice details
Cura Dental
26 Railway Road
Leigh
WN7 4AU
Telephone: 01942 673 201
Email: [email protected]
References to “we”, “us” and “our” throughout these terms refer to Cura Dental.
2. Use of Our Website
Our website provides information about Cura Dental, our dental services, treatment options, fees, membership arrangements and ways to contact or book appointments with us.
We make reasonable efforts to ensure that information published on our website is accurate and up to date. However, treatment options, prices, appointment availability and other information may change.
Information provided on our website is intended for general guidance and should not replace an individual dental examination, diagnosis or professional clinical advice.
Treatment recommendations and costs will be discussed with patients following an appropriate clinical assessment.
We may update, amend or temporarily suspend parts of our website where necessary.
3. Online Appointment Bookings
Patients can book certain appointments online using our Dentally patient booking portal.
Appointment availability displayed through the portal is subject to the practice’s scheduling arrangements.
Patients are responsible for providing accurate contact information when making a booking and should notify the practice if their details change.
We may contact patients regarding their appointments by telephone, text message or email, depending on their recorded communication preferences.
Private Appointments
Certain private appointments booked online require a deposit at the time of booking.
Online payments are processed securely through Stripe, our payment processing provider.
Any remaining balance for the appointment or treatment will be payable in accordance with the payment arrangements explained by the practice.
NHS Appointments
NHS appointments may be booked through our online booking system where available.
Patients are not required to make an online payment when booking NHS appointments through our portal.
Any applicable NHS dental charges will be explained in accordance with the relevant NHS charging arrangements.
Booking an appointment online does not guarantee eligibility for NHS treatment or exemption from NHS charges.
4. Appointment Deposits, Cancellations and Missed Appointments
We understand that patients occasionally need to cancel or rearrange appointments.
We kindly ask that patients provide at least 24 hours’ notice wherever possible, allowing us to offer the appointment to another patient.
Online Booking Deposits
Deposits paid when booking private appointments online are used to secure the appointment.
Where a patient fails to attend their appointment or cancels with less than 24 hours’ notice, the practice may retain the booking deposit.
Any amount retained will be reasonable and proportionate to the circumstances, taking account of the practice’s losses and applicable consumer law.
Missed and Failed Appointments
An appointment may be considered a failed appointment where:
- A patient does not attend their scheduled appointment.
- A patient arrives more than 10 minutes late and the appointment cannot be completed.
- A patient cancels with less than 24 hours’ notice, preventing the appointment from being offered to another patient.
Longer Appointments
Appointments lasting more than 20 minutes, particularly treatment appointments, may be recorded as two failed appointments (FTAs) if a patient fails to attend or cancels with less than 24 hours’ notice.
This reflects the additional clinical time reserved for the patient and the impact that missed or late-cancelled appointments can have on other patients requiring dental care.
Repeated Failed Appointments
Following a first failed appointment, the incident will be recorded in the patient’s records, and the patient may be reminded of our attendance policy.
Where a patient accumulates two failed appointments within a 24-month period, the practice may review their attendance history and consider appropriate arrangements for future bookings.
These may include requiring payment in advance, restricting future bookings or reviewing the patient’s ongoing registration or care arrangements, subject to applicable NHS requirements and our professional obligations.
Any decision will be made following a review by the Practice Manager and/or Principal Dentist.
Illness and Exceptional Circumstances
We recognise that unexpected circumstances can arise.
Patients experiencing symptoms of a stomach bug or respiratory illness, including COVID-19, should contact the practice to rearrange their appointment. Our normal cancellation notice period will not apply in these circumstances.
Patients with an active cold sore should also contact the practice regarding non-emergency treatment. Our existing Cold Sore Policy provides that late cancellation charges will not apply where an appointment is cancelled due to a cold sore.
We will also consider relevant medical conditions, disabilities, vulnerabilities, exceptional circumstances and reasonable adjustments when reviewing missed appointments or cancellations.
Cancellation with sufficient notice: Where a patient provides at least 24 hours’ notice to rearrange an appointment, their deposit may be transferred to their new appointment. Where the patient wishes to cancel rather than rearrange, a refund will be provided in accordance with our refund policy.
5. Treatment Plans, Fees and Payments
We are committed to providing patients with clear information about their dental treatment and associated costs.
Before treatment begins, we will explain the recommended treatment options, relevant costs and available alternatives.
Written treatment plans and estimates will be provided where appropriate or upon request, in accordance with our practice policies.
Patients will be advised of any significant changes to their proposed treatment or associated costs.
Private Dental Treatment
Private treatment fees will be explained before treatment begins.
Patients may be required to make payments in advance or at agreed stages of treatment.
We accept major debit and credit cards and other payment methods available at the practice.
NHS Dental Treatment
NHS dental charges are determined by the applicable NHS charging arrangements.
Patients who qualify for free or reduced-cost NHS treatment may be required to provide evidence of their eligibility.
Patients are responsible for ensuring that information supplied regarding NHS exemptions is accurate.
Outstanding Payments
Patients are responsible for paying agreed treatment fees when due.
Where payments remain outstanding, we may contact patients to request payment and discuss arrangements for settling their account.
Any further action will be taken in accordance with our payment policies, applicable law and professional obligations.
6. Treatment Cancellations, Laboratory Fees and Refunds
Some dental treatments require materials, appliances or laboratory work to be prepared specifically for an individual patient.
Examples include crowns, bridges and dentures.
Where a patient chooses to cancel or discontinue treatment, we will review any payments already made, treatment provided and costs reasonably incurred.
Laboratory Work
Where laboratory work has already commenced or been completed, the practice may retain a reasonable proportion of payments received to cover laboratory costs already incurred.
Any remaining amount due for treatment not provided will be considered for refund in accordance with our Payment & Refund Policy and applicable consumer law.
Patients will be informed of relevant treatment costs and payment arrangements before treatment begins.
[PENDING DIRECTOR APPROVAL: Confirm the exact circumstances in which laboratory costs are retained, how refunds are calculated and whether any non-recoverable laboratory costs are explained to patients before treatment.]
Refunds
Refund requests should be made to the practice in writing, either by email or post.
Our existing Payment & Refund Policy provides for refunds to be processed within 14 days of receiving a written request, subject to the circumstances of the treatment and any applicable costs.
Where possible, refunds will be made using the original payment method.
Nothing in these terms affects a patient’s statutory consumer rights.
7. Cura Care Banding System
Cura Dental offers a private treatment banding system called Cura Care, designed to provide selected dental treatments at clearly defined prices.
The banding system is separate from NHS dental treatment and Denplan membership.
The current Cura Care banding structure is:
Band 1 – £30
Includes:
- Dental examination
- Two small X-rays
Band 2 – £89
Includes:
- Dental examination
- Two small X-rays
- One filling or one extraction
Band 3 – £425
Includes:
- Dental examination
- Two small X-rays
- One filling or one extraction
- One crown or one denture
Cura Care Conditions and Exclusions
The following conditions apply to Cura Care treatment bands:
- Root canal treatment, surgical extractions and wisdom tooth removal are not included.
- Hygiene treatments are not included within the banding fees.
- Fillings on front teeth will be completed using tooth-coloured composite or glass ionomer materials.
- Fillings on back teeth will be completed using silver-coloured amalgam, where clinically appropriate and permitted under applicable requirements.
- Crowns on front teeth will be standard-quality ceramic.
- Crowns on back teeth will be made from non-precious metal.
- Dentures will be standard-quality acrylic dentures for one arch only.
- Cura Care banding prices are available to each patient once within a six-month period.
All treatments remain subject to clinical assessment, suitability and informed patient consent.
Where a treatment is unsuitable or an alternative is recommended, the dentist will explain the available options and any associated costs.
8. Denplan Membership
Cura Dental offers Denplan Essentials, a dental payment plan designed to help patients spread the cost of routine preventive dental care through affordable monthly payments.
We offer three membership options, allowing patients to choose the number of hygiene visits that best suits their needs.
Our Denplan Essentials Plans
| Plan | Included Annual Appointments | Monthly Cost |
|---|---|---|
| Plan 1 | 2 dental examinations and 2 hygiene visits | £18.16 |
| Plan 2 | 2 dental examinations and 3 hygiene visits | £23.33 |
| Plan 3 | 2 dental examinations and 4 hygiene visits | £31.33 |
Membership includes routine preventive dental care in accordance with the patient’s selected plan and the applicable Denplan Essentials agreement.
Treatments Not Included
Denplan Essentials does not generally cover restorative treatments such as fillings, crowns, bridges or dentures, laboratory fees, specialist referrals, orthodontics, implants or cosmetic treatment.
Any treatment not covered by the patient’s membership will be discussed and charged separately.
Appointments and Cancellations
Denplan members are expected to attend their scheduled appointments and provide at least 24 hours’ notice if they need to cancel or rearrange.
Cura Dental’s general cancellation and failed-to-attend policy applies to Denplan members where consistent with their membership agreement.
Any missed appointment charges or consequences will be subject to the applicable Denplan Essentials contract and Cura Dental’s published practice policies.
Membership Terms
Membership payments are collected monthly by Direct Debit through Denplan.
Patients should review the full Denplan Essentials Terms & Conditions before joining, including the provisions relating to membership payments, changes, cancellation and treatment exclusions.
Patients can view the available plans and register through our dedicated Denplan enrolment page:
https://signup.denplan.co.uk/universal/cura-dental
The Denplan Essentials contract is between the patient and Cura Dental, with Denplan providing administrative and payment collection services.
9. Patient Finance Through Tabeo
Cura Dental offers eligible patients the option to apply for treatment finance through Tabeo.
Finance is intended to help patients spread the cost of qualifying private dental treatment, subject to the finance options available.
Applications may involve eligibility assessments and credit checks carried out by the relevant finance provider or lender.
Finance approval is not guaranteed.
Any finance agreement will be subject to separate terms, including applicable repayment arrangements, interest rates, charges and eligibility criteria, as disclosed by the finance provider.
Patients should carefully review the finance documentation before entering into an agreement.
Cura Dental does not determine the outcome of individual credit applications.
10. Treatment Decisions and Patient Consent
At Cura Dental, we aim to involve patients in decisions about their dental care.
Before treatment, we will explain relevant treatment options, anticipated benefits, material risks and alternatives so that patients can make informed decisions.
Patients may ask questions about their treatment and request clarification of any information they do not understand.
Treatment will be provided only where appropriate consent has been obtained.
Patients should inform the dental team of relevant changes to their medical history, medications or other circumstances that may affect their treatment.
No particular clinical outcome can be guaranteed, as treatment results depend on individual circumstances.
This does not affect our responsibility to provide care in accordance with applicable professional standards.
11. Emergency Dental Care
Patients experiencing dental pain, swelling, trauma or other urgent dental concerns should contact the practice for advice.
We will assess the information provided and determine the appropriate next steps, taking account of clinical urgency and appointment availability.
Where necessary, patients may be referred to another appropriate service.
Outside normal practice hours, patients can access urgent dental advice through NHS 111.
For a life-threatening medical emergency, call 999.
12. Patient Conduct and Respect
We are committed to providing a safe and respectful environment for patients, visitors and members of our dental team.
We do not tolerate threatening, abusive, violent, discriminatory or sexually harassing behaviour.
Where serious incidents occur, we may take appropriate action in accordance with our Zero Tolerance Policy, professional responsibilities and applicable NHS requirements.
13. Complaints and Feedback
At Cura Dental, we are committed to providing high-quality dental care and welcome feedback from our patients.
We take all complaints seriously and aim to address concerns fairly, professionally and promptly.
If you are unhappy with any aspect of our services, please contact the practice so that we can investigate your concerns and work towards a resolution.
Complaints may be made verbally, in writing or by email.
Our designated Complaints Lead is Rachael Ulett-Waul.
We aim to acknowledge complaints within three working days and make every effort to resolve them within ten working days of acknowledgement.
Where further investigation is necessary, we will explain the reason for any delay and agree an updated timescale.
Patients who remain dissatisfied may be able to contact an appropriate independent organisation, depending on whether their treatment was provided privately or through the NHS.
Accessing Our Complaints Policy
A full copy of our Complaints Policy and Procedure is available for patients to read in the Patient Information Folder located in our practice waiting room.
Patients may also request a copy of the policy:
- By email: Contact us at [email protected] and we will provide a digital copy.
- In person: Ask a member of our reception team for a printed copy to take away.
Copies are provided free of charge.
For further information or to raise a concern, please contact Cura Dental on 01942 673 201.
14. Privacy and Personal Information
Cura Dental is committed to protecting patient confidentiality and personal information.
We collect and process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and Data Protection Act 2018.
Information may be processed for purposes including patient registration, appointment management, dental care, payments, administration and compliance with legal or professional obligations.
Our services may involve third-party providers, including Dentally, Stripe, Denplan and Tabeo, where relevant to the services patients use.
Further details about how personal information is collected, used, shared and protected are provided in our Privacy Notice.
15. Cookies
Our website may use cookies and similar technologies to support essential website functionality and improve the visitor experience.
We will provide information about the cookies used on our website, including their purposes and how visitors can manage their preferences.
Where required by law, we will obtain consent before using non-essential cookies.
Further details will be available in our website’s cookie information or Privacy Notice.
16. Website Content and Intellectual Property
Unless otherwise stated, the text, branding, images, graphics and other materials published on this website belong to Cura Dental or are used with appropriate permission.
Website content may be viewed and downloaded for personal, non-commercial use.
Content must not be reproduced, distributed or used commercially without appropriate permission from the relevant rights holder.
17. Links to Third-Party Websites
Our website may contain links to external websites or services, including online booking, payment, membership and finance providers.
These services may operate under their own terms, conditions and privacy notices.
We encourage patients to review the relevant information before using third-party services.
We are not responsible for the content or operation of independent third-party websites, except where responsibility cannot lawfully be excluded.
18. Website Availability and Liability
We aim to keep our website available, secure and functioning correctly.
However, we cannot guarantee that access will always be uninterrupted or free from technical difficulties.
Website information is provided for general guidance and should not be relied upon as a substitute for individual professional dental advice.
Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or other liability that cannot legally be excluded.
Nothing in these terms affects patients’ statutory rights or the professional obligations owed by Cura Dental and its dental team.
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, practice policies, website functionality or legal requirements.
The latest version will be published on our website, together with the date of the most recent update.
Where changes affect existing treatment agreements, bookings or membership arrangements, any applicable contractual and legal requirements will continue to apply.
20. Applicable Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that apply.
Nothing in these terms limits any rights or remedies available to patients under applicable law.
21. Contact Us
If you have any questions about these Terms & Conditions, our dental services, bookings, payments or practice policies, please contact us.
Cura Dental
26 Railway Road
Leigh
WN7 4AU
Telephone: 01942 673 201
Email: [email protected]
Our team will be happy to help with any enquiries.
These Terms & Conditions should be read alongside our Privacy Notice, Complaints Policy, relevant treatment agreements and any applicable Denplan or Tabeo terms.